Frequently Asked Questions

How do I book my accommodation?

Booking through our website is easy. Once you find the accommodation that's right for you, simply click on one of the 'Reserve' buttons located on the apartment information page. You will then be prompted to enter all the details of your reservation, including your contact information. Immediately after payment, you will get reservation confirmation on email. If you need assistance with the booking process, please contact us and we will be happy to help.

I am interested in booking an accommodation; how do I know if it is available on the dates I want ?

Each individual apartment information page contains an Availability Calendar. Any dates that are shaded are already booked; dates without this shading are available.

Are the prices listed on the website per person or per property?

The prices listed on our website are per property, per night. They are inclusive of taxes and there are no other fees (unless specifically stated in the offer eg. cleaning, daily tourist tax..).

I've reserved my accommodation online. Will I receive a confirmation?

Yes. As soon as payment is made, you will receive an automated email from us with 'CONFIRMATION OF RESERVATION - ACCOMODATION' in the subject line. It will contain full details of your reservation, including the property address and property owner's contact information. Please have that email with you upon arrival. If you do not receive the email immediately, please check all mail folders such as Spam and Junk as the emails are sometimes diverted there. You will also receive an email receipt for your payment from our payment processor, but that is for your records only.

I've reserved my accommodation, but I have some follow-up questions about my stay. Whom should I contact?

All post-booking questions or comments should be directed to the property owner or property manager. Their name and email address can be found on the 'CONFIRMATION OF RESERVATION - ACCOMODATION' email you received immediately after making your reservation online.

How do I get the keys? Will somebody be there to greet me?

Upon receiving the confirmation of reservation, the property owner/property manager will contact you via email to discuss your arrival details. He or she will meet you at the property, give you the keys, and help you settle in.

I am scheduled to arrive in a couple of weeks and have not received an email from the property owner. What should I do?

It is quite possible that the property owner's email was diverted to your Junk, Spam, or Bulk folders or simply did not go through (inbox full). If you cannot find the email, please contact the owner at the email address provided on your CONFIRMATION OF RESERVATION - ACCOMODATION to inform them of your expected arrival time.